Why Choose HelpQuick
HelpQuick has looked after business IT since 2005. We’re a managed service provider based in North Shields, working with businesses of 5 to 50 staff across the North East. HelpQuick is run by Richard Patterson personally, so when you need help you speak to the person who knows your systems, not a call centre.
Meet Richard Patterson, Director
Richard has been fascinated by computers since the days of the ZX81, ZX Spectrum and Dragon 32, and turned that interest into a career. After studying microelectronics and computing, he joined local IT companies as a field engineer before moving into consultancy.
His career has covered local businesses, local government and national government, including several years as Network Architect at English Partnerships, the government’s national regeneration agency. Since founding HelpQuick, he has also taken contract roles with large national and multinational companies, including Asda and Rolls-Royce, and delivered an enterprise data centre migration of more than 700 virtual servers.
That experience of large, complex systems is what HelpQuick brings to smaller businesses: the same careful planning and high standards, sized and priced for a business of 5 to 50 people.
How We Work
- You deal directly with Richard, the engineer who looks after your systems, not a helpdesk queue
- Remote-first support, so most problems are fixed quickly without waiting for an engineer to travel, with onsite visits when something needs hands-on attention
- Proactive monitoring of your critical systems, so we often spot and fix problems before they affect your business
- Clear advice in plain English, and we’re independent, with no ties to any brand
- Contracts that fit your business, from one year, with regular reviews to make sure your support still matches what you need
- Support hours of Monday to Friday, 9am to 5pm, with extended or 24/7 cover available if your business needs it
Credentials
- Microsoft Partner (Cloud Reseller)
- Richard has previously held Microsoft Certified Systems Engineer (MCSE), Cisco CCNA, and LPI Linux certification at levels 1 and 2
- Experience helping clients achieve Cyber Essentials and Cyber Essentials Plus
- Registered with the Information Commissioner’s Office (ICO), registration number ZA628154
- HelpQuick Limited, registered in England and Wales, company number 05334746
Who We Work With
We support businesses of 5 to 50 staff across the North East, in sectors including:
- Software, such as shineVision, a multi-risk compliance software provider
- Clinical services and healthcare training
- Engineering and manufacturing
- Graphic design and creative agencies, like the studio we moved to Microsoft 365
Talk to Us
For a free, no-obligation review of your IT, contact HelpQuick or call 0191 258 2888.