Business IT Solutions since 2005

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IT Support for Businesses in Newcastle and the North East

HelpQuick is a managed service provider (MSP) based in North Shields, looking after business IT since 2005. We work with businesses of 5 to 50 staff that need IT they can rely on, without the cost of employing an in-house IT team.

Remote-First IT Support Across the North East

Most IT problems can be fixed remotely, so we support businesses right across the region, including:

  • Newcastle upon Tyne and Gateshead
  • North Shields and North Tyneside
  • Sunderland and South Tyneside
  • County Durham
  • Northumberland
  • Teesside

Remote support means faster fixes. We connect securely to your computers, servers and network in seconds, rather than you waiting for an engineer to travel. When something needs hands-on attention, such as a failed internet connection or faulty hardware, we come onsite.

What Our Managed IT Services Include

  • IT support for your staff, Monday to Friday, 9am to 5pm, with extended or 24/7 cover available if your business needs it
  • Proactive monitoring of your critical systems, with alerts by email and SMS, so we often fix problems before they affect your business
  • Microsoft 365 setup, migration, licensing, security and support
  • Encrypted offsite backups to keep your business data safe
  • Cyber security, including help achieving Cyber Essentials and Cyber Essentials Plus
  • IT projects and consultancy: servers, networks and PCs supplied and installed, plus office moves and system refreshes

IT Support Contracts That Fit Your Business

Every managed IT services contract is tailored to the systems you rely on and the response times you need. We won’t sell you 24/7 cover when an 8-hour response suits your business, so you only pay for the support you actually need.

Why North East Businesses Choose HelpQuick

  • Local: based in North Shields, so you deal with people who know the region, not a national call centre.
  • Experienced: supporting business IT since 2005, with projects ranging from a single office to an enterprise data centre migration of more than 700 servers.
  • Proactive: we monitor and maintain your systems so problems are caught early.
  • Straightforward: clear advice and contracts sized to your business.

Talk to Us About IT Support for Your Business

For a free, no-obligation consultation, contact HelpQuick or call 0191 258 2888.