Helpquick are your in-house IT department
Maintaining an in house IT team is costly. Keeping an IT team up to date with evolving technology is never ending. HelpQuick can also act as your in-house IT. HelpQuick offer tailored contracts to suit your business IT requirements.
Technology advancements now allow for the majority of IT support to be completed remotely. With just a few clicks remotely and we are on your server or desktop machine. We can begin resolving your IT issue and then you can get on with your day.
How expensive will it be
Rest assured here at HelpQuick the support contracts offered will be specific to your budget and needs. We are not here to sell you 24/7 support when a 8 hour response would be sufficient.
IT Support Contract Services
Remote Support
HelpQuick have excellent remote software which allows us to remotely support your computers, servers and networks without visiting your site.
Not only this better for the environment but also means we can get you back up and running quickly rather than waiting for us to travel to your site. We can make a connection to your network in the matter of seconds and be on our way to resolving your issue.
Monitoring
HelpQuick can implement monitoring which is specific to your IT setup. We will work to understand the systems which are critical to your business.
We will proactively monitor your systems often detecting and fixing issues before they impact your business. Should the worst happen we will usually be the 1st to know. Alerts are sent to us via email and SMS so we get the message whatever happens.
Onsite Support
We also come onsite as part of IT Support Contracts. On occasion there can be something that needs to be attended in person.
This can be due to failure of your internet connection or a system with a physical component failure which requires a part o be swapped. You can rest assured with a contract in place your onsite issues are taken care of.